Return Policy Page

Aero Smart Unmanned Aerial Vehicles Trading LTD - Return Policy

Thank you for shopping at Aero Smart Unmanned Aerial Vehicles Trading LTD, your authorized DJI dealer in the UAE. We strive to ensure you are satisfied with your purchase. In case you need to return a product, please review our return policy below.

Return Policy Overview

Our return policy is valid for 15 calendar days from the date of purchase. If you would like to return a product for a refund within this period, you may do so provided the following conditions are met. Please note that after 15 days, we unfortunately cannot offer a refund.

Refund Requirements

To qualify for a refund, the following criteria must be met:

• The product is defective.

• The product is not as described.

• The product must be unopened.

• The product must be in its original packaging.

• The product must be unused.

• The product must not be damaged.

• All returns will be inspected to ensure these criteria are met. If the product does not meet the listed criteria, we reserve the right to deny a refund.

Proof of Purchase

To complete your refund, we require a receipt, purchase order, or other proof of purchase. Without this proof, we will not issue a refund.

Consumer Drones

For consumer drones, we accept returns and provide refunds if the product is still sealed and meets the above criteria.

DJI Enterprise Products

For DJI Enterprise products, returns and refunds are only possible if the sealed box is not opened and the product is not activated.

Sale and Clearance Items

Only regular-priced items may be returned. Unfortunately, sale or clearance items cannot be returned.

Shipping Items

To initiate a return, please contact us first. You may visit any of our retail locations to return items purchased through our online store. Our staff will process your return or exchange.

Please ensure that the goods are properly packaged to avoid damage during transit. If the product is damaged or used beyond what is necessary to inspect it, we may reject the refund.

Contact Us

If you have any questions, concerns, or complaints regarding this return policy, please contact us using the details below:

Aero Smart Unmanned Aerial Vehicles Trading LTD

Email: sales@aerosmart.ae

Phone: +971501576093

Address: Office 203, Al Tayyer Commercial Building, Bur Dubai, Dubai, UAE

We appreciate your understanding and cooperation.