Frequently Asked Questions at AeroSmart

1. What is the newest type of drone camera that can be purchased in Dubai?

At AeroSmart, we specialize in providing the latest drone cameras featuring advanced technology. AeroSmart UAV is the official and leading distributor of DJI Camera drones and other top brands of drones within the UAE and the MENA region. Our clients can be assured that they receive sophisticated technology as per their specifications for professional photography, videography needs, or simply flying for fun. The DJI Mini 4 Pro is extremely flexible within the newer models, having a compact design. For two types of pilots, the DJI Mini 4 Pro is compact and lightweight. It also has an improved obstacle-sensing ability for flying in practically any environment and is friendly to flyers at any experience level. The DJI Air 3 also features another incredible addition of a dual primary camera. This drone is made in a way that great care and detail are given to make it provide unrivaled image quality and top performance even in low light scenarios. Definitely a game-changer for anyone who wants the best professional-grade equipment, the DJI Mavic 3 Pro Cine has an amazing triple camera setup providing breathtaking cinematic shots unparalleled in giving creative freedom. It can shoot Apple ProRes and has a built-in 1TB SSD making it a powerhouse for both professionals in film making and content creators.

2. What types of drones does AeroSmart offer for different industries?

AeroSmart UAV is not just about small consumer drones, we're about serving quite a number of industries. We seek to go higher in providing enterprise-grade drones that are engineered to serve various needs along the value chain in industries such as Geospatial, Public Safety, Electricity, and Oil & Gas. We have a wide range of high-performance drones from leading brands in the industry, such as DJI Enterprise, DJI Agriculture, Autel Robotics, JoUAV, Wingtra, and Zyan UAS, all these brands add value with some kind of special features or capabilities that covers the needs as per different industry. Whether it is land surveying and mapping, town planning, power grid inspection, pipeline inspection, public safety, oil and gas and much more. The correct AeroSmart Drone Solution that fits your specifics awaits you within our portfolio, we offer drones like DJI Matrice 350RTK, DJI Matrice 30 Series, DJI Mavic 3 Enterprise Series, DJI Dock 2, DJI Agras T50 and T25 as well as Autel EVO Dual 640T V3, Autel Max 4T and 4N, Autel Alpha, Autel Dragonfish Series and so on. These drones provide more meticulous detailed imagery in the air, precise inspections, greater project management, and at the same time, safety assurance even in the harshest environments. We understand that each industry presents its individual needs, and our team knows how to lead you to the drone better applied to your operational demands. With AeroSmart, take seamless facilitation of business with high-level cutting-edge drone technology in mapping and modeling, safety, and security.

3. Is it mandatory to get a registration or a license for drones in Dubai?

In Dubai, registering a drone and acquiring the necessary permits are required by UAE law. At AeroSmart, we make sure that a customer is taken through each step of full compliance with the regulations of UAE and thus can enjoy his or her drone without having to face any legal implications. This means that, for the consumer/camera drones, especially those used for recreational purposes, it would be necessary to first create an account with MOIAT and then have the serial number of the drone registered once the drone is purchased from AeroSmart. This is to ensure legal recognition by the United Arab Emirates authorities. UAE laws ban flying drones within the city limits without possessing necessary permits. You will be requiring a permit to fly your drone within the city from both the DCAA and GCAA. Such permits are important to avoid any kind of legal complication and hassle regarding the security and privacy of residents and infrastructure. The next is to download My Drone Hub application provided by GCAA. The app allows a user to register their drones, as well as inform them of restricted and allowed flying zones in UAE. This will remain one of the major references on where one is flying and where one is not supposed to fly. At AeroSmart, we don't just get you on board with a state-of-the-art solution but support you through all the much-feared complexities that regulations contain. Be it registering your drone or facilitating you in obtaining the right permits, our team ensures that it is on top of the legalities surrounding drone operations in the UAE. That, too, without having to worry.

4. What should I do if I encounter an issue while flying my drone?

In case of you face issues while flying the drones, it is important to follow the below mention steps to ensure not only your safety but of others

• Keep Yourself Calm and Evaluate the Situation: Suppose your UAV has a technical malfunction, or it begins to act weird. Be very calm. Try to take a moment and see if the UAVs in danger and that it's not literally going to bash over something or someone.
• Enable the RTH Function: This is already enabled in most of the drones. Just in case one finds himself in a situation where he loses control or signal, this function helps in ensuring the drone returns safely to its takeoff point.
• Land the drone: If it doesn't get better and you still have control, make a safe landing as soon as possible. This should be done over an obstruction-free area with no people around for a safe descent.
• Power Off and Inspect: After safely landing the drone, switch off the power and thereafter visually inspect the drone for any damage or problems of sorts. For instance, check the propellers for wear and malfunction, the gimbal, and other parts that may contribute to poor functionality.
• User Manual: Refer to the user's manual for the drone being used in issues that you're facing right now. It'll typically suggest some guidance on how to solve common errors or issues.
• Seek professional repair: In that aspect, AeroSmart provides certified technicians to do the repair work. If your drone needs expert attention, we will coordinate the process of repair to get you in the air, with minimum downtime.
• Firmware Updates: Keep up with drone and components firmware updates Regular checking and updating its firmware may prevent most of these common issues and keep it in top condition.

Following this, you can detect problems quickly and resolve any possible risks between your takeoff and landing. At AeroSmart, it is our commitment to help our customer for the whole journey from ownership of drone, from setup and ongoing maintenance to troubleshooting.

5. Does AeroSmart provide training for drone operation and maintenance?

Yes, AeroSmart offers comprehensive training programs specifically tailored for enterprise drones. Our training sessions are designed to equip users with the knowledge and skills needed to operate and maintain their drones efficiently and safely. We cover a wide range of topics, including basic drone operation, advanced flight techniques, safety protocols, and routine maintenance procedures. Our expert trainers also provide hands-on guidance on using various drone software and tools, ensuring that your team is fully prepared to maximize the potential of your enterprise drones. Whether you're new to drone technology or looking to enhance your existing skills, Aero Smart’s training programs are designed to meet the needs of professionals across different industries, including geospatial surveying, public safety, electricity, oil and gas, and more. We are committed to helping our clients get the most out of their drone investments by providing the necessary training and support.